The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify and assess conflict situations
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Signs, stages and possible causes of conflict are identified and anticipated. Completed |
Evidence:
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Factors and issues relevant to conflict are clarified. Completed |
Evidence:
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Possible resolutions and/or compromises are explored using appropriate communication techniques. Completed |
Evidence:
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Responses are evaluated against workplace requirements, legislation, policies and procedures. Completed |
Evidence:
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Resolution strategies are developed that identify the timeframes involved and the form of reporting to be used. Completed |
Evidence:
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Implement strategies to resolve conflict
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The strategy for resolution is selected to take account of social and cultural differences and is consistent with legislation, organisational policies and procedures. Completed |
Evidence:
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Situations requiring assistance are identified and support is sought as required, according to organisational policy and procedures. Completed |
Evidence:
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Strategies to address conflict are implemented promptly in accordance with legislation, policy and procedures. Completed |
Evidence:
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Records and reports are maintained in accordance with legislation, policy and procedures. Completed |
Evidence:
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Monitor conflict situations
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Effectiveness of the resolution strategies is evaluated. Completed |
Evidence:
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Resolution methodology is monitored and remedial actions are initiated as required. Completed |
Evidence:
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Lessons learnt are recorded and used to improve service delivery, organisational policy and procedures as required. Completed |
Evidence:
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